Refund Policy
Refund Policy
30-Day Money-Back Guarantee: ZenLifeUK's Pledge for Your Peace of Mind
Easy Returns for 30 Days: Change your mind? ZenLifeUK understands. You have a generous 30-day period after receiving your item to request a return, provided it remains in its pristine, original condition, complete with tags and packaging, alongside your proof of purchase. Please note, a 10% restocking fee will be applied to cover original postage costs.
How to Return: To initiate a return, simply reach out to our customer support team at info@zenlifegrounding.co.uk during our business hours, Monday to Friday, 10 am to 4 pm GMT.
Your Refund: Once we receive your return conforming to our conditions, we'll process your refund promptly using the original payment method, less the 10% restocking fee. Refund timelines can vary, typically taking 10-14 business days to appear in your account.
At ZenLifeUK, your contentment is our priority. We're dedicated to upholding the highest standards, ensuring you feel supported throughout your purchasing journey.
ZenLifeUK's Commitment to Your Satisfaction: Comprehensive Refund Policy
At ZenLifeUK, we value your trust and satisfaction above all. Our refund policy is designed to offer you peace of mind and a risk-free shopping experience:
Change of Heart Guarantee: We understand that minds change; hence we offer a generous 30-day return window. Just ensure the product remains in its original state and reach out for a straightforward return process, bearing in mind the 10% restocking fee.
Effortless Refunds: Upon receiving your return in the agreed condition, we'll expediently process your refund, less the restocking fee, keeping you informed throughout. The refund mirrors your original payment method, facilitating a smooth transaction.
Addressing Product Concerns: If an item arrives damaged or not as described, please inform us within 30 days, providing relevant visuals. We're committed to rectifying any such issues promptly at no extra cost to you.
Guidance on Missing Orders: Should your order be missing, yet marked as delivered, we're here to assist. Start by checking with your local carrier, then notify us for further support.
Exclusions and Inquiries: Note that certain items can't be returned, such as custom made sheets. For any doubts or specific questions, reach out to our dedicated support. change the wording on this as we sell grounding products, saying we can not provide refunds on used products
Your confidence in ZenLifeUK is greatly appreciated. We're here to ensure a seamless and positive experience, emphasizing your contentment with every purchase. For any assistance, our customer service is readily available to help.
You asked, we answered.
Will it fit my bed?
Our sheets are fitted with elasticated corners and come in all standard sizes: single, double, King and super King. Please check the dimensions on the individual product page.
How does grounding work?
Grounding (also known as earthing) refers to the discovery that bodily contact with the Earth's natural electric charge stabilizes the physiology at the deepest levels, reduces inflammation, pain, and stress, improves blood flow, energy, and sleep, and generates greater well-being.
Can I use it with my existing bedding?
Absolutely, it pairs perfectly with your favorite bed set.
Is there a risk of electrical issues?
No, it's completely safe with a built-in 100k ohm resistor to prevent any overcharge.
How does grounding affect sleep quality?
Grounding taps into the Earth's innate energy to promote deeper, more restful sleep. It stabilizes your body's natural rhythms, diminishing the tossing and turning caused by stress, and soothes the nervous system, allowing you to drift into a peaceful slumber.
Can the grounding sheet be washed?
Absolutely, our grounding sheets are designed with convenience in mind. They can be machine-washed just like your regular bedding, using a gentle, non-oxidizing detergent to maintain the conductive fibers' integrity and ensure lasting grounding effects.
Will I feel any immediate effects?
Individual experiences vary, but many report a sense of calm and physical well-being soon after using the grounding sheet. Over time, consistent use amplifies these effects, contributing to overall vitality and health.
Is grounding safe for everyone to use?
Grounding is a natural process and is generally safe for all. However, if you have any medical conditions or wear a pacemaker, consult your healthcare provider first. Our sheets are designed to be a gentle wellness enhancement to your daily routine.
What if I don't feel a difference?
The benefits of grounding can be subtle and cumulative. We encourage you to try the sheet for several weeks as the body may take time to respond to the new equilibrium. With our 30-day money-back guarantee, you can experience the potential benefits risk-free.